Extended Premium Support

About EPS

GISTEC’s Extended Premium Support (EPS) is designed to help you maintain critical GIS systems by utilizing GISTEC’s high-quality solutions and expertise.  You will receive proactive, personalized technical service that combines speed with expert resolution of technical issues for all of your GIS needs.  Extended Premium Support provides a comprehensive suite of services focusing on three key areas:

  • Personalized Account Management – Personal account management and advocacy within GISTEC to ensure Extended Premium Support meets the unique needs of your business;
  • Proactive Diagnostics – Planning and skill transfer services aimed at reducing systems management and support costs by eliminating problems before they happen, including information dissemination, direct access to GISTEC’s technical resources, and the latest product updates to ensure that your company remains current on technology issues.
  • Esri Premium Support – Through Subscribing to GISTEC EPS, customers will automatically be enrolled in Esri’s Premium Support Program for their deployed Esri products.

The EPS provides comprehensive support coverage not available anywhere else.

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