Technical Support
Standard Support offers customers comprehensive assistance and services. Customers receive one year of Standard Support with the purchase of a qualifying software product license as part of the Esri Maintenance Program. Standard Support provides direct access to the Support team via phone, email, and My Esri for case submission.
It also includes access to Esri’s extensive online resources, such as the Esri Knowledge Base, product documentation, web help, Esri Community, and My Esri.
Standard Support Services provide the following basic benefits:
- Access to new software releases
- Access to patches and service packs
- Unlimited telephone, email, and online support
Select the appropriate option below to ensure your request reaches the correct support team.
Get help from ArcGIS experts.
Log in to My Esri
https://my.esri.com
Call Esri MEA Support Center
800-447-9778
Email
MEA_Regional_Support@esri.com
Esri Support App
Available in App Store & Google Play
Scan the QR code on your phone to download the Esri Support app and receive notifications when new content is available
We also provide support assistance for integrated third-party products, Safe Software and VertiGIS, etc.
provides answers to common questions regarding support services, coverage, and assistance.
Standard support FAQs
outlines the terms, service coverage, response guidelines, and support conditions for Standard Support services.
Download Standard Support Policy
assists with general inquiries, account support, service requests, and guidance to ensure a smooth customer experience.
gistec Service Delivery Program
provides access to product documentation, tutorials, technical articles, best practices, and learning resources for ArcGIS users.
ArcGIS Resource Center