Technical Support
Standard Support provides direct access to our Support team via phone, email, and My Esri for case submission. It also includes access to Esri’s extensive online resources, including the Esri Knowledge Base, product documentation, web help, Esri Community, and My Esri.
Standard Support Services provides these basic support coverage.
Select the appropriate option below to ensure your request reaches the correct support team.
Get help from ArcGIS experts.
Log in to My Esri
https://my.esri.com
Contact Tech support
800-447-9778
Email
MEA_Regional_Support@esri.com
Esri Support App
Available in App Store & Google Play
Scan the QR code on your phone to download the Esri Support app and receive notifications when new content is available
We also provide support assistance for integrated third-party solutions, Safe Software and VertiGIS.
provides answers to common questions regarding support services, coverage, and assistance.
Standard support FAQs
outlines the terms, service coverage, response guidelines, and support conditions for Standard Support services.
Download Standard Support Policy
assists with general inquiries, account support, service requests, and guidance to ensure a smooth customer experience.
gistec Service Delivery Program
provides access to product documentation, tutorials, technical articles, best practices, and learning resources for ArcGIS users.
ArcGIS Resource Center