Open Positions

Updated 06 Apr 2017
Job Description:

The Project Manager will be responsible for managing skilled GIS professionals on tackling complex geospatial problems for high-profile clients across the region. This leadership role is beyond consultancy-you'll coordinate the deployment of Esri software solutions and empower organizations through large-scale projects that demonstrate the potential of the ArcGIS platform and related technologies.

Location: Sharjah, UAE / Abu Dhabi, UAE

Responsibilities include (but not limited to):

• Drive the implementation and delivery of products and services based on aggressive project requirements and schedules
• Effectively communicate business efforts among project teams during all phases of solution development including requirements gathering and analysis, design, build, test, and deployment
• Define and maintain project scope, cost, and schedule for multiple contracts
• Manage contract deliverables through the application of planning, tracking, change control, and risk management
• Oversee activities of multiple projects and proposals simultaneously, including supervision of project teams and project managers
• Coordinate with GISTEC's marketing and sales teams to drive revenue tied to product development and services support
• Drive product definition, align product and business goals, and plan a multi-release product roadmap
• Work with program leads to understand overall business activities, workflows, and customer needs.

Education, Experience & Skills Desired (but not limited to):

• Bachelor's or master's in operations management, project management, Geospatial/Geoinformatics technology, computer science, or related field
• Minimum of ten (10) years of leadership experience focused on engaging others in the delivery and execution of technical solutions and service deliverables
• Worked for at least three (3) large and complex Enterprise GIS/IT projects as a project manager / GIS team leader.
• Deep background in all aspects of software engineering, solution architecture and development life cycle
• Proven ability to collaborate across project plans and guiding teams through successful project execution
• Experience with desktop, client/server, and web-based applications and architectures.
• Demonstrate substantial experience of effective leadership of people and programs.
• Ability to accurately match customer requirements with appropriate Esri technologies
• Self-motivated, proactive, creative, and team oriented.
• Exceptional interpersonal, written and verbal communication, and presentation skills.
• Ability to work on multiple activities/projects simultaneously.
• Work onsite at customer premises as well as in GISTEC offices.
• Having GCC / UAE work experience is a major plus
• Having a UAE driving license is a major plus.

Recommended Qualifications:

• Project Management Professional (PMP) certification and/or Professional Scrum Master (PSM) certification.
• Expert in the usage of MS Project
• An understanding of the range of GIS and information management software products, from desktop to server applications and development tools
• Working knowledge of database utilization including the use of quality assurance procedures, database management, and data conversion
• Experience utilizing Esri software in a professional environment

The position reports directly to the Chief Technical Officer (CTO) and it is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities, and increasing the capabilities of our Professional Services staff.

If you are interested in the position of the Project Manager, please provide a written expression of interest and a current resume.

Updated 06 Apr 2017
Job Description:

The Technical Advisor will be responsible for supporting GISTEC's business partners and key customers in defining and meeting their technical and business objectives.

Location: Sharjah, UAE / Abu Dhabi, UAE

Responsibilities include (but not limited to):

• Promote and align Esri's technology platform within customer (or partner) organizations
• Collaborate with GISTEC's sales team to identify and plan for customers' business and technical goals
• Serve as a trusted advisor and advocate for Esri customers
• Develop and maintain a network of relevant relationships across Esri to meet role responsibilities and objectives
• Maintain strong insider knowledge of customer requirements, release levels, applications, computing platforms, and GIS-related issues
• Understand how Esri's technology integrates/interfaces with customers' solutions vision
• Advise customers on relevant GIS strategies, architectures, product selection and release planning
• Support the development of high-quality technical documentation
• Prepare and present high-quality technical presentations and demonstrations when needed
• Prepare for and participate in annual customer planning meetings and technology exchange meetings

Education, Experience & Skills Desired (but not limited to):

• Bachelor's or master's in computer science, GIS, engineering, or related field
• Five or more years of experience implementing, administrating, or applying GIS concepts using Esri technology in various industry domains and/or technical environments
• Strong knowledge and experience with current Esri software offerings in the areas of desktop, server, and online technologies
• Strong problem solving skills
• Three years of project management and/or technical management experience
• Ability to accurately match customer requirements with appropriate Esri technologies
• Self-motivated, proactive, creative, and team oriented
• Exceptional interpersonal, written and verbal communication, and presentation skills
• Ability to work on multiple activities/projects simultaneously

Recommended Qualifications:

• Familiarity or experience with programming languages such as .NET, Java, Adobe Flex, Silverlight, JavaScript
• Familiarity or experience with DBMS in a commercial RDBMS
• Knowledge and experience in software engineering and/or robust application development principles and practices
• Experience in the design, development, implementation, and/or administration of custom ArcGIS solutions or equivalent technology
• Understanding and application of sound business principles and strategies.
• Domain knowledge and experience (e.g., local government, utilities, commercial, transportation).
• An established network of Esri technical resources and current understanding of Esri's organizational makeup.
• Direct experience with one or more of the following key industry domains: utilities, transportation, oil & gas, public safety, telecommunications and/or government.

The position reports directly to the Chief Service Officer (CSO) and it is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities and increasing the capabilities of our Professional Services staff.

If you are interested in the position of the Technical Advisor, please provide a written expression of interest and a current CV.

Updated 06 Apr 2017
Job Description:

The Support Analyst requires a unique combination of collaborative, technical and customer service skills. In this consultative support role, you will learn about the latest Esri technology while providing timely, expert assistance to customer end-users by phone, e-mail and onsite.

Location: Abu Dhabi, UAE / Riyadh, KSA

Responsibilities include (but not limited to):

• Provide high-quality technical support to end users of Esri software to effectively diagnose and resolve incidents, while making a positive impression
• Work well in a high-energy, fast-paced, enthusiastic, positive and collaborative environment
• Identify, understand and recommend solutions for customer issues by using working knowledge of ArcGIS installation, configuration and performance on supported platforms and environments
• As a Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing and publishing of Knowledge Base articles as well as authoritative online content
• Develop and create documentation used to partner with internal software development teams to troubleshoot issues and evaluate solutions
• Interpret user issues to determine or recommend software changes to product engineers
• Escalate complex customer technical issues to senior-level support colleagues
• Work in other technical areas of software support as required by customer and business needs.
• Work with program leads to understand overall business activities, workflows, and customer needs.

Education, Experience & Skills Desired (but not limited to):

• Bachelor's in computer science, information technology/systems, network administration, technology support, other relevant field, or equivalent work experience
• Excellent troubleshooting, customer service, analytical and problem-solving abilities
• Proficient written and verbal communication skills with a strong grasp of the English language including grammar, punctuation and consistency
• Ability to patiently communicate technical concepts clearly and concisely
• Experience with systems administration and troubleshooting multiple operating systems
• Proven record of multitasking while managing time and workload wisely
• Ability to learn new concepts quickly, retain large amounts of information and adapt to a changing work environment
• Ability to approach problems in innovative ways
• Self-motivated, proactive, creative, and team oriented
• Exceptional interpersonal, written and verbal communication, and presentation skills

Recommended Qualifications:

• Master's in computer science, information technology or related field
• Previous experience in technical customer service or software support with direct end-user contact
• Knowledge of Linux, UNIX, and Windows operating systems; MCP; CCNA; SSL; Port; web adapter; web server; Apache; Tomcat; IIS; permissions; licensing; proxy; and LAN/WAN
• Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM, SAP BusinessObjects, or big data
• Knowledge of business intelligence, location analytics, demographic and business data, and other related analysis

The position reports directly to the Technical Support Manager and it is a great opportunity to gain in-depth knowledge of GIS implementations and usage.

If you are interested in the position of the Technical Support Analyst, please provide a written expression of interest and a current resume.

Job Description:

The Senior Solutions Architect will be responsible for planning the direction and overseeing the operation of a high performing software development team. This individual will collaborate directly with the executive management team and decision makers to identify, recommend, develop, implement, and support all engineering projects. Will be responsible for design, development and implementation of software as the head of the GIS software development team.

Responsibilities include (but not limited to):

• Minimum 10 years progressive experience in software development preferably from a large systems integration firm.
• Conversant in C#, ASP.NET, SQL and Java technologies and should be able to provide architectural guidance on both platforms, owning the solutions and application architecture in entirety
• Expertise in Esri ArcGIS Server Technologies and GIS Architecture
• Responsible for designing, developing, analyzing, testing, documenting, releasing and supporting GIS applications.
• Define customer requirements, translate them into new software designs and contribute significantly in building software releases containing these new capabilities
• Manage the development staff to meet deadlines and deliver a high quality product.
• Strong understanding of Systems Integration and defining scalable architectures that incorporate numerous, complex integrations based on a variety of technologies such as GIS, Web Services, Data Replication, etc.
• Manage the release levels of the software at the clients as well as the maintenance associated with these releases.
• Clear understanding of SDLC with proven expertise in managing highly critical projects with very complex requirements
• Maturity to understand the software development methodology to employ for each project based on the schedule, operational, and business requirements, i.e. whether Iterative, Agile etc.

Education, Experiences & Skills Desired (but not limited to):

• Bachelor’s or Master’s degree in Computer Science Applications or Engineering or equivalent
• Previous experience as a Technical Lead / Software Architect a MUST
• 8-10 years (minimum) work experience using GIS software.
• Web Application Development (.NET, FLEX, Silverlight,HTML,etc)
• Expertise in RDBMS such as Oracle / SQL Server related to design / development activities
• Mobile Device Development (iOS, Android, Windows Phone) is a plus.
• Excellent communication and presentation skills
• Highly proficient in Technical writing.

Recommended Qualifications:

• Prior experience working as a Software Architect
• Esri ArcGIS Server Development experience.
• Experience with: ArcGIS Server API, REST, Flex, Silverlight, ASP.NET, and Web services (SOAP, RESTful)

Job Description:

The Senior Systems Analyst will be primarily responsible for collecting the requirements of critical GIS/IT projects, document them using standard methodologies and works together with the design team to create software and database specifications that will create a high-quality solution for the customer. The System Analyst will also act as a technical account lead with key customers.

Responsibilities include (but not limited to):

• Minimum 5-7 years progressive experience in software development preferably from a large systems integration firm.
• Will be responsible for collecting requirements, documenting, analyzing and designing Enterprise systems.
• Will be responsible for creating the Software Requirements Specifications document, Solution Design Document and also participate in the preparation of User Acceptance Test Plans
• Expertise in Data Modeling & Database design
• Must have proficiency in UML and also in using tools such as MS Visio, Rational Rose to create use case diagrams, activity diagrams, etc
• Expertise in GIS technologies and concepts
• Understanding and working experience in Esri ArcGIS Server Technologies and GIS Architecture
• Expertise in RDBMS such as Oracle and/or SQL Server administration
• Strong understanding of Systems Integration and defining scalable architectures that incorporate numerous, complex integrations based on a variety of technologies such as GIS, Web Services, Data Replication, etc.
• Manage the release levels of the software at the clients as well as the maintenance associated with these releases.
• Clear understanding of SDLC with proven expertise in managing highly critical projects with very complex requirements
• Maturity to understand the software development methodology to employ for each project based on the schedule, operational, and business requirements, i.e. whether Iterative, Agile etc.

Education, Experiences & Skills Desired (but not limited to):

• Bachelor’s or Master’s degree in Computer Science Applications or Engineering or equivalent
• Previous Experience as a Systems Analyst / Systems Engineer / GIS Specialist
• 5-7 years (minimum) work experience in similar domain
• UML Language, Tools such as MS Visio, Rational Rose, etc
• Installation, Troubleshooting and database management using SQL Server/Oracle
• Excellent communication and presentation skills
• Highly proficient in Technical writing
• Self-starter and works under minimal supervision.

Recommended Qualifications:

• Prior experience working as a System Analyst
• Esri ArcGIS Server Development experience.
• Experience in generating Software Requirements Specifications documents (SRS).

Job Description:

The Technical Writer will be responsible for providing Project Technical Documentations utilizing strong writing skills and knowledge of the software industry. To help GISTEC stay up to date on project innovation, the technical writer works collaboratively with developers, project managers, technical support analysts and subject matter experts to improve the users’ experience with GIS solutions.

Responsibilities include (but not limited to):

• Design and develop user assistance documents that help customers learn how to use customized GIS applications
• Continuously improve the quality of existing documentation by making architectural and content changes
• Collaborate with subject matter experts in the development of support content
• Support editorial reviews to ensure accuracy, consistency, and usability of the content
• Assist project managers with estimating documentation hours based on software release cycles
• Write documentation that conveys best practices, methods, and theory of GIS
• Keep current on the latest GIS technology to write effective documentation
• Write for broad GIS audiences including professionals, developers, systems administrators, and end users
• Create graphics and write about topics that allow users to successfully apply GIS in their own work

Education, Experiences & Skills Desired (but not limited to):

• Bachelor's in technical writing, English, or related field
• Strong written and verbal communication skills
• Two or more years of professional technical writing experience focused on developing software documentation for online help, tutorials, and/or user guides
• Completely aware of the SDLC (Software Development Lifecycle) process and has contributed in documentation efforts during the complete SDLC process
• Demonstrated proficiency of working in an XML/HTML editor environment
• Ability to organize and structure content based on multiple variables
• Previous experience working in a GIS domain is a plus.
• Proven ability to learn GIS methods and best practices

Recommended Qualifications:

• Exposure to geospatial technology
• Knowledge of or experience in the software development process
• Excellent typing skills with good speed and accuracy
• Strong ability to grasp technical discussions and transform them to brief and precise technical write-ups
• Excellent organization skills and ability to multitask
• Experience creating graphics and multimedia content
• Experience developing HTML-based content with commercial tools such as WinHelp, context-sensitive help, XMetaL, Help and Manual, RoboHelp, FrameMaker, or similar products) Proficient using Microsoft Office

Job Description:

Responsible for developing an opportunity plan that is actionable and provides a clear strategy for all software and services to customers or prospects within a portfolio of targeted accounts. Works on sales towards the achievement of maximum profitability and growth in line with company vision and values. Establishes personal plans to develop and follow sales leads of the accounts and clients in target area.

Responsibilities include (but not limited to):

• Identify and qualify opportunities; develop and drive sales strategy
• Work directly with customers and prospects to position the value of GIS technology and services supported by business case development, references, and ROI
• Prepare action plans for effective search of sales leads and prospects.
• Follows, meets, visits, and conducts review with all clients and sales opportunities to build, develop, and close deals as per set objectives.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales, and reports submitted.
• Remain abreast of priority business needs within existing customer base
• Craft proposals; respond to RFPs and RFIs as appropriate
• Pursue professional and personal development to ensure adequate knowledge of the retail industry is maintained
• Conduct regular coaching and counseling with team members to build motivation and selling skills.
• Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.

Education, Experiences & Skills Desired (but not limited to):

• Bachelor’s or master’s in GIS, business administration, or a related field, or equivalent work experience, depending on position level
• Five or more years of enterprise sales experience providing technical solutions to businesses
• Demonstrated ability to manage the sales cycle including prospecting, proposing, closing, and further developing an account
• Ability to think strategically and divergently while acting independently to successfully manage and achieve short-term goals
• Ability to quickly learn new technology and translate it into solutions that address customer needs
• Excellent communication skills
• Demonstrates ability to interact and cooperate with all company employees

Recommended Qualifications:

• Excellent presentation and negotiation skills with equally good listening, probing, and qualification abilities
• Highly motivated team player with a mature, positive attitude and a passion for driving the use of GIS to meet the challenges and opportunities of business
• Knowledge of and experience using Esri products
• Experience working within or providing services to the retail industry

Job Description:

Responsible for the performance of all activities in assigned market regarding developing opportunities for solution and services specific sales. Works on sales towards the achievement of maximum profitability and growth in line with company vision and values. Establishes personal plans to develop and follow sales leads of the accounts and clients in target area.

Responsibilities include (but not limited to):

• Develops a personal sales plan and strategy that ensures attainment of company sales goals.
• Prepares action plans for effective search of sales leads and prospects.
• Follows, meets, visits, and conducts review with all clients and sales opportunities to build, develop, and close deals as per set objectives.
• Provides timely feedback to senior management regarding performance.
• Maintains accurate records of all pricings, sales, and reports submitted.
• Creates and conducts proposal presentations and RFP responses.
• Directly works on, follows, and delivers proposals and presentations.
• Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.

Education, Experiences & Skills Desired (but not limited to):

• Bachelor Degree in Business Administration or on the field work related experience
• Insures that he meets or exceeds all activity standards for prospecting, appointments, presentations, proposals and closes.
• Sets examples for Account Executives and Sales Staff in areas of personal character, commitment, organizational and selling skills, and work habits.
• Conducts regular coaching and counseling with team members to build motivation and selling skills.
• Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
• Demonstrates ability to interact and cooperate with all company employees

Recommended Qualifications:

• Territory: GIS Solutions inside of UAE and within GCC.
• Annual Target: AED 10 Direct Million Sales in terms of products and solution services.
• Sectors: Defense, Security, Local Government, Commercial Business, etc.